If you have a trade credit insurance policy with us, you’ll find details on how to claim on your policy documentation below.

The amount we pay when you claim is called the indemnity. The level of indemnity on our policies ranges from 80% to 100% of the amount of the debt. The variation depends on the policy you select, how you manage credit terms, the state of your accounts receivable portfolio and your premium target. We promise that we’ll avoid delivering surprises later on.  When you set up your policy we’ll work out some examples to guide you.
In the UK, our aim is to pay you within 60 days of the date of loss. The same applies to export losses caused by insolvency. If any other factor causes losses in exporting it can sometimes take longer while we check conditions in the destination country.