You can increase the cover by applying for a grade to assess the creditworthiness of your customer. If the grade of your customer is between 1 and 6, we will cover to 90% of any unpaid debts and increase the maximum claim stated in the “enhanced coverage” specified in your Special Terms document. Any increase in cover will only apply to supplies made after the applicable grade has been issued by us. However you should note that if you request a grade and we grade your customer 8, 9 or 10 then you will not be covered for further supplies to this customer unless the grading improves to a grade 7 or better.
It is important to correctly identify the company which is contractually obliged to pay you under the terms of your contract. You can do this online using the EOLIS platform.
When applying for a grade, please include as much information about your customer as possible, including their full registered name, company registration number or equivalent. This will help us provide a prompt service. We will then confirm the grade by e-mail within a matter of hours. Once you receive the grade notification, please check the details to ensure that your customer’s details are correct.
N. B. Where your customer is a sole trader, it is necessary to specify the proprietor’s name, not just the trading name.
We constantly monitor the companies on our database. If we receive positive or negative information about your customers that results us to change our grading, we will communicate by email to inform the change in grading. The new grade is reflected in the EOLIS platform. If the new grade results in a reduction or withdrawal in the cover provided on your customer, this will take effect on deliveries made 30 days following the initial notification of the change.