Online privacy policy for Allianz Trade

This privacy policy pertains to the following legal entities:

Euler Hermes North America Holding, Inc.

Euler Hermes North America Insurance Company

Euler Hermes Services North America, LLC

Euler Hermes Excess North America, LLC

Euler Hermes Collections North America Company

Euler Hermes Canada Services, Inc.

Euler Hermes North America Insurance Company and its affiliated debt collection company are part of the Allianz group and market their products and services using the ‘Allianz Trade’ trademark.  For purposes of this privacy notice, these entities will be referred to by “Euler Hermes”, “we, “us” or “our”.

 

Table of Contents

  1. Introduction
  2. Personal information we collect
  3. Websites
  4. How we use and disclose personal information
  5. Third parties
  6. Obtaining consent
  7. Data accuracy
  8. Retention
  9. Data security
  10. Residents of California
  11. Citizens of the European Union
  12. How to exercise your rights

1. Introduction

Euler Hermes, a member of the Allianz Group, is the world's leading provider of credit insurance solutions and a recognized specialist in the areas of surety, collections, structured trade credit, and political risk.

This privacy notice outlines the types of personal data we collect, the reasons and methods for collection and usage, and the duration for which we retain your information. Additionally, we detail your rights to access your data, including the ability to request its correction or deletion, in accordance with applicable laws and regulations.

Please note that the terms of this privacy notice are subject to any supplementary terms, disclaimers, or contractual agreements you have with Euler Hermes, such as client privacy statements, notices, policies, and any applicable mandatory laws and regulations.

This privacy notice pertains to customers, brokers, business partners and third parties, as well as individuals who visit our websites.

If you have questions about our privacy practices or your personal data, you can contact David Dienesch, our designated Privacy Officer responsible for ensuring compliance with PIPEDA, using the following methods:

Email: [email protected]

Telephone (US toll-free): 1-833-933-0393

2.  Personal Information We Collect

We collect personal information in several ways depending on the product or service provided, or the relationship we have with you.

  • Data you provide directly to us, e.g., when you sign up for our services, personal information such as your last name, first name, gender, email address, telephone number, job title, or company name.
  • When you visit our website, our web server automatically records details about your visit including:
  • IP address.
  • the website from which you visited us.
  • the type of browser software used.
  • the Euler Hermes Website pages that you visit; and
  • the date and duration of your visit to our website.

If you visit our website, we collect information about you by using cookies. A cookie is a small piece of data that is stored on your device and allows us to re-identify your browser when you visit our site again. We use cookies to provide you with a user-friendly, safe and effective website experience by tailoring our services to your needs and interests, e.g., by customizing your browser experience or delivering (third party) advertisement targeted to you.

  • Data we obtain from third parties (e.g., information services providers) or publicly available sources (e.g., commercial registers).

Below is a list of categories of personal information, including sensitive personal information, we may collect through the above methods:

  • Personal identifiers: first and last name, postal address, email address, social security, or social insurance number
  • Protected legal characteristics: age, citizenship, sex
  • Commercial information: records of personal property, products or services purchased, obtained, or considered
  • Biometric information: voice recordings
  • Internet or other electronic network activity information: browsing history, IP address, information regarding interaction with a website or advertisement
  • Geolocation data
  • Professional or employment-related information: title, employer, employment history, education
  • Inferences: preferences, characteristics, predispositions, behavior, creditworthiness profile

3. Websites

On its websites, Euler Hermes collects only the personal data that you voluntarily provide in online forms or that you otherwise allow us to collect according to the cookie preferences you selected when you first accessed our website. You have the right to withdraw your consent at any time.

A cookie is a small piece of data that is stored on your computer or mobile device and allows the website to "remember" your actions or preferences over time. We use cookies to ensure the proper function of our website and to facilitate your access to it by collecting information on your device and preferences (e.g., your device and your browser). Additionally, we collect information on how you interact with our and our partners’ services, like advertising services. In principle, you can also use our websites without cookies. If you want to use our website fully and conveniently, you should accept those cookies.

There are several types of cookies:

  • Session Cookie (or “temporary cookie”): A session cookie allows us to store your action during your browser session (e.g. your login data). Session cookies are erased when you close your browser or exit our website.
  • Persistent Cookie (or “tracking cookies”): A persistent cookie is stored on your device in between browser sessions. These cookies help us to remember your preferences or actions every time you visit our website until the expiry date of the cookie. These cookies are also used to keep you logged onto our website. As soon as the cookie is deleted, you need to enter your login credentials again.
  • Third-Party Cookie or Targeting Cookie: These cookies are set by a third party separate from our website, for example to provide advertisements like banners for third-party products or social media buttons.
  • Strictly Necessary Cookie:  These cookies are required for the website to function and cannot be disabled on our systems.  These cookies do not store any personally identifiable information.
  • Performance Cookie:  These cookies allow us to count visits and traffic sources in order to measure and improve website performance.  All the information that these cookies collect is aggregated and therefore anonymous.  If these cookies are not allowed, there will be no record of when you visited the site.

4. How we use and disclose personal information.

We may use your data, including sensitive personal information, for the following purposes:

  • provide, maintain, improve, and develop our services and tailor them to your needs and interests (e.g., to offer you customized advertising)
  • communicate with you
  • inform and advise you on products of Euler Hermes (e.g by sending you advertisements)
  • conduct research and analysis with regards to our business relations
  • prepare and/or perform a contract with you
  • prepare offers for our products, deliver our services to you and fulfill our mutual contractual obligations
  • set up and maintain your user accounts, for technical support or for other related purposes; our legitimate interests, to manage technical administration, research and development of the Euler Hermes website
  • to detect and prevent fraud
  • to enhance the security of Euler Hermes’ IT systems for the benefit of all our users
  • to comply with legal obligations.

For the stated purposes, we may share your personal data with the following parties who operate as data processors under our instruction:

  • Authorized agents and third-party service providers
  • Other companies of the Allianz group
  • Research analysis agencies
  • Facilitators, consultants, or experts managing communications and Euler Hermes sponsored events
  • With law enforcement authorities, courts, government and regulatory bodies to meet applicable legal or regulatory obligations, where we are legally required to do so.

Personal information is collected for legitimate and necessary purposes. We do not use or disclose personal information for purposes other than those identified above unless we obtain additional consent if required by law.

Euler Hermes does not practice the sale of personal information, including sensitive personal information, and has not sold personal information in the past twelve months.

5. Third Parties

We engage trusted third parties to perform functions and provide services to us; including, but not limited to, hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, direct marketing campaigns. We may share personal information with these third parties, but only to the extent necessary to perform these functions and provide these services.  We require nonaffiliated third parties to with whom we share your personal information to take appropriate measures to protect such data and impose contractual obligations to that end.  The below categories of personal information have been disclosed to trusted third parties in the past twelve months:

  • Personal identifiers
  • Commercial information
  • Biometric information
  • Internet or other electronic network activity information
  • Geolocation data
  • Professional or employment-related information
  • Inferences

6. Obtaining Consent

Euler Hermes is committed to respecting the privacy rights of individuals and ensuring that personal information is collected, used, and disclosed in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). Obtaining consent is a fundamental aspect of our privacy practices, and we strive to ensure that individuals are fully informed and empowered to make decisions regarding their personal information.

How We Obtain Consent:

  • Types of Consent:

We obtain consent in various forms, including express and implied consent. Express consent is obtained when individuals explicitly agree to the collection, use, or disclosure of their personal information, typically through written or verbal communication. Implied consent may be inferred from actions or circumstances, such as when individuals provide information voluntarily for a specific purpose

  • Informed Consent:

We ensure that individuals are informed about the purposes for which their personal information is being collected, used, or disclosed. This includes providing clear and understandable information about the nature of the data, how it will be used, and any third parties involved.

  • Consent at Collection:

Consent is obtained at the time personal information is collected, except where permitted by law. We provide individuals with the necessary information and options to make an informed decision about their data.

  • Withdrawal of Consent:

Individuals have the right to withdraw their consent at any time, subject to legal or contractual restrictions. We provide simple and accessible mechanisms for individuals to revoke their consent, and we inform them of the potential consequences of withdrawal.

7.  Data Accuracy

Euler Hermes recognizes the importance of maintaining accurate and up-to-date personal information. In compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), we have implemented measures to ensure the accuracy of the data we collect, use, and disclose.

Our Data Accuracy Measures Include:

1. Regular Updates:

We encourage individuals to provide accurate and complete information when interacting with us. We regularly review and update personal information to ensure it remains current, especially when changes are communicated to us by individuals.

2. Verification Processes:

We employ verification processes to confirm the accuracy of personal information at the point of collection. This includes cross-referencing data with reliable sources and requesting additional documentation when necessary.

3. User Access:

Individuals have the right to access their personal information and request corrections if inaccuracies are identified. We provide mechanisms for individuals to review and update their information, ensuring it reflects their current situation.

4. Employee Training:

Our employees receive training on the importance of data accuracy and their role in maintaining accurate records. They are equipped with the knowledge and tools necessary to verify information and make corrections when required.

5. Data Integrity Checks:

Automated systems and manual reviews help ensure that data remains accurate and reliable.

6. Feedback Mechanisms:

We welcome feedback from individuals regarding the accuracy of their personal information. We have established channels for individuals to report inaccuracies, and we take prompt action to investigate and rectify any issues.

7. Third-Party Data:

When obtaining data from third parties, we take steps to ensure its accuracy and reliability.

8. Continuous Improvement:

We continuously assess and enhance our data accuracy measures, incorporating best practices and technological advancements to improve our processes.

 

8. Retention

We retain personal data for as long as it is relevant to the contractual relationship and necessary to achieve the purposes for which it was collected, or to fulfill our legal obligations, or to the extent permitted by law to protect our legitimate business and legal interests, for example, to defend legal claims. We then delete your personal data.

 

9. Data Security

Euler Hermes is committed to safeguarding the personal information of our customers, partners, visitors, and employees. In compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable regulations, we have implemented comprehensive security measures to protect personal information against unauthorized access, disclosure, sale, alteration, and destruction.

Our Security Measures Include:

1. Physical Safeguards:

Access to our facilities is restricted to authorized personnel only. We employ security measures such as locked file cabinets, secure storage rooms, and surveillance systems to protect physical records containing personal information.

2. Organizational Safeguards:

We have established policies and procedures to ensure that personal information is handled securely within the organization. All employees receive regular training on privacy and data protection to maintain awareness and understanding of their responsibilities.

3. Technological Safeguards:

We use advanced technological solutions to protect electronic data. This includes encryption, firewalls, secure access controls, and intrusion detection systems. Regular audits and assessments are conducted to ensure the effectiveness of these measures.

4. Access Controls:

Personal information is accessible only to employees who require it to perform their job duties. We implement role-based access controls and authentication mechanisms to ensure that access is granted appropriately and securely.

5. Data Minimization:

We collect and retain personal information only as necessary for the purposes identified in our privacy notice. Data minimization practices help reduce the risk of unauthorized access or disclosure.

6. Incident Response:

In the event of a data breach or security incident, we have a comprehensive incident response plan in place. This includes immediate containment measures, notification procedures, and steps to mitigate any potential harm.

7. Third-Party Security:

When engaging third-party service providers, we ensure they adhere to equivalent security standards. Contracts and agreements include provisions for data protection and confidentiality.

8. Continuous Improvement:

We regularly review and update our security measures to reflect evolving threats and technological advancements. Feedback from audits and assessments is used to enhance our security posture.

Euler Hermes takes the protection of personal information seriously and is dedicated to maintaining robust security measures. We are committed to transparency and accountability in our privacy practices.

 

10. Residents of California

The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide consumers (California residents) with specific rights regarding their personal information.  The section below describes these rights.

Access to Specific Information and Data Portability Rights

You have the right to request that Euler Hermes disclose certain information to you about our collection and use of your personal information over the past twelve months. Once we receive and confirm your verifiable consumer request, we will disclose to you, in a portable format:

  • The categories of personal information we collected about you.
  • The sources for the personal information we collected about you.
  • Our business or commercial purposes for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you.

Correction of information

You have the right to request the correction of your information within the rights provided by the CCPA.  A request for correction of inaccurate personal information can be made using the contact information listed in section 12.

Deletion of information

You have the right to request the deletion of your information within the rights provided by the CCPA. The right to deletion does not apply where the retention of personal information is needed to perform any of the following:

  • Provide goods or services to you;
  • Detect or resolve security or functionality-related issues;
  • Comply with the law;
  • Conduct research in the public interest;
  • Safeguard the right to free speech; or
  • Conduct any actions for internal purposes that you might expect

Non-Discrimination

Euler Hermes will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts, rebates, or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level of quality of goods or services.

Limitation of use

You have the right to request we limit the use and disclosure of your sensitive personal information, or to opt out of the sale of your personal information using the contact information in section 12.

Exercising your rights

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.  You may only make a verifiable consumer request for access or data portability twice within a twelve-month period.  A verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate and respond.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

 

11. Citizens of the European Union

Euler Hermes is a “data controller” as defined by applicable laws and regulations (specifically, the EU General Data Protection Regulation). This means that Euler Hermes is the legal entity in control of the personal data it collects and is required by law to ensure policies, processes and procedures are in place to safeguard this data and respect the rights of the individuals whose data is collected.

When providing our customers with trade-related credit solutions, we may collect information about you and your company to assess and monitor our own risk and to collect debts. We collect information from third parties or publicly available information. Additionally, we might collect information that you directly disclose to us.

Please click here to access the full privacy notice for Euler Hermes Group.

 

12. How to exercise your rights

If you have questions about our privacy practices or your personal data, including taking actions listed in this privacy notice, you can contact David Dienesch, our designated Privacy Officer responsible for ensuring compliance with PIPEDA, using the following methods:

Only you, or a person legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information.  A verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, and
  • Describe your request with sufficient detail that allows us to properly understand, evaluate and respond.

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

 

Process for managing requests:

  • Investigation

Upon receiving your request, our Privacy Officer will initiate an investigation into the matter. We aim to resolve all complaints promptly and fairly. During the investigation, we may contact you for additional information or clarification to ensure a thorough understanding of your concern.

  • Resolution

After completing the investigation, we will inform you of the outcome and any actions taken to address the issue. If necessary, we will update our policies or practices to ensure compliance with PIPEDA and other relevant provincial regulations.

  • Escalation

If you are not satisfied with the resolution provided by Euler Hermes, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada. The Commissioner can be contacted at www.priv.gc.ca or by telephone at 1-800-282-1376.

We value your feedback and view it as an opportunity to improve our privacy practices. All requests, complaints and challenges are documented and reviewed to identify trends and areas for improvement in our policies and procedures.

Our privacy practices and this privacy notice are reviewed at least once every twelve months for compliance with evolving regulations.  We will ensure the most recent version of the privacy notice is available here.  This privacy notice was last updated on May 1, 2025.