We want to hear from you

Your feedback is important to us.
Our aim is to understand your needs, meet your expectations and improve our services. Let us know if we’ve done well or if you just want to give some general feedback. We’ll make sure to take it into consideration.

We’re committed to providing the highest standards of service to all our customers. If your experience has not met your needs or expectations, we want to hear about it.

To make sure we can help, please give us as much information as you can. We’ll explain our actions and decisions as fully as possible and work with you to find an appropriate solution.

When you get in touch with us, we promise to:

  • Listen to your point of view and the reason why you have contacted us.
  • Study the information you provide and understand your experience.
  • Review our actions and ensure our own processes have been followed and our standards have been met.
  • Provide a timely and clear response to you with progress updates where appropriate.
  • If relevant to your situation, offer a resolution consistent with our trading terms.
  • Discuss that offer with you and agree next steps.

We may contact you at any time by telephone or email to ask questions that will help our investigation.