Nobody likes to wait. It can be a frustrating experience, whether it’s standing in an endless line at the supermarket checkout—where somehow, the line you’ve picked always turns out to be the slowest-moving one—or being on hold with a customer service centre. In my experience, this frustration usually stems from one specific problem: feeling like you’re not in control.
As a claims manager, part of my role at is giving our customers back that control and keeping them from spending valuable time chasing and waiting for information and payments. I do this by helping them prepare for the unexpected, and by ensuring that the process runs smoothly when a claim has to be filed.