When our customers contact us, they immediately access experts with deep sector experience. Nicole Zloch is a prime example of the customer service experts we nurture. A bank economist and graduate of the Frankfurt School of Finance & Management, Nicole has worked for Allianz Trade for more than two decades, accumulating a formidable wealth of sector experience along the way.
While working across a rich tapestry of roles, one important aspect of our customer service colleagues remains constant – the need for customer-centricity. “Throughout my career, Allianz Trade has always helped me maintain focus on customer management and direct customer interaction,” Nicole says.
For the past five years, Nicole has been a Senior Account Underwriter in thecustomer service team, managing her own client portfolio of specialist brokers.
“At Allianz Trade we recognise that every customer inquiry is unique and cannot be addressed in a cookie-cutter manner. Each customer has their own perspective and wants us to listen and understand them.”
“Our customers don’t call unless they have a problem, so it's important they know we will prioritise their query. A promised call-back on the same day will also be honoured. Even though my current customers are brokers, their expectations are higher. And the more complex the situation, the more it excites me to find a solution!”
Nicole explains that this focus on customer-centricity is key to both customer satisfaction and repeat business. “Specialised brokers expect prompt and direct responses, and if we can provide them, they will come back to us,” she says.
“Reliability is key in customer interactions. Helpfulness, punctuality and reliability have always been my top priorities. These qualities are highly valued at Allianz Trade, and I take pride in being part of a team that is the face of the company for our customers and brokers.”