Meet Our Team

VP, Regional Head of Claims and Collections - Americas

"Claims and Collections attributes to the customer's success by offering direction in line with the policy, properly evaluating claims, providing opportunities to collect on past due balances, and keeping them up to date with bankruptcy proceedings."

Regional Head of Transformation and Digital Partnerships

“We have our customer’s happiness and satisfaction top of mind. Feedback is crucial for us to be a successful organization. We are never going to stop improving.”

Head of Customer Insights & Product Marketing

"I'm continually elevating the voice of the customer to ensure their needs are taken into consideration as we build new processes, services, and products. The customer has a 'seat' at the table in these conversations."

Regional Head of Commercial Underwriting

"We work with customers to understand their trade practices and to tailor a policy that fits their needs. We truly aim to support customers and find solutions wherever possible."

Head of Credit Assessment & SRU

"We continuously monitor our customer's existing risk portfolio, allowing us to catch any negative trends early on and avoid a loss for our customers. Any time we can help a customer make a better-informed decision is a win for both of us."

Head of Sales Operations

"The best part is seeing the impact that we make on businesses and helping them be more successful."

SVP Regional Head Credit Specialty Lines

"We can't over-emphasize the importance of our initial, positive connection with the customer. Our biggest impact is solving complex problems with creative solutions."

Head of Customer Service

"The bigegst impact we make is always providing personal service to customers. We're able to be consultants and explain to them everything they need to know about the product."

VPII, Director of Risk Underwriting

"All the innovation we have done is with the customer in mind. The customer has an expert to talk that provides the best, quickest answers so they can easily understand the details."

Sales Vice President

"My favorite part about being in a customer-facing role is turning a prospect into a customer and then that customer becomes a new friend. We care about you both as a person and a business."

Sales Vice President

"Risk Management Consultants are not just introducing the policy, we also know the details and ask the right questions specific to the industry or company. It's important to be quick to respond and quick to react."

Sales Vice President

"My favorite part about being in a customer-facing role is understanding our client's business plans, helping to develop solutions, and explaining how we can deliver them extra working capital."

Sales Vice President

"My favorite part about being in a customer-facing role is learning about a variety of industries and meeting the people behind the business. I enjoy being out of the office and building these relationships with our customers."