If your customer becomes insolvent, you can make a claim to recover lost money. If the case is already being processed by Euler Hermes Collection, you do not need to do anything. We make sure the case is transfered from our debt collection department to our claims department.
Did you know that the main reason for a claim to be rejected is that it was submitted too late? We do not want this to happen to any of our customers, so be sure to file your claim before the deadline specified in your policy.
Time limit for claim compensation
Depending on the situation, the timetable for filing a claim varies between anticipated insolvency (when your buyer’s business is still operating but they have not paid bills) and insolvency (insolvency, bankruptcy, reorganization)
Predicted insolvency (waiting period): When the insured trade receivable is fully or partially unpaid at the time specified in your insurance terms and conditions (Appendix 1- Predicted insolvency as an insured event occurs after the number of months indicated in the table has elapsed.)
Insolvency: The condition for liability is that you apply for compensation within six months of becoming aware of the insured event.